LuxeDH is NOT an authorized dealer of any brand watch we sell. We source most of our watches from authorized dealers and other direct, reliable sources. We do not source our watches through unreliable or questionable sources.
Due to the fact that we are considered an unauthorized dealer – the manufacturer will not honor a warranty on a watch bought through us. However LuxeDH steps in & provides you with an equivalent warranty that mirrors the manufacturer’s warranty.
If in the unlikely event something does go wrong with your watch for 2 years from date of purchase, the watch would need to be sent back to us. If the issue is an easy fix such as a regulation, battery change or a similar simple issue – we have contracted highly qualified professional watchmakers, who are capable of correcting these simple issues (water resistance testing after opening the watch & other such concerns are completely guaranteed). Our watchmakers are authorized repair centers for many high end watch manufacturers & can easily deal with these simple corrections.
The warranty covers manufacturing defects & battery replacement only. The warranty does not cover damages such as scratches, finish, crystals, glass, Straps – leather, fabric or rubber, damage due to wear & tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations & damage due to physical and/or accidental abuse.
All warranty repairs must be handled directly through Watches opened or repaired by any other source will void all warranties. Will cover all parts and labor or replace the watch at our discretion within the warranty period.
Shipping & insurance costs for warranty returns to must be covered by the customer. Returns must be shipped via traceable courier, e.g. UPS or USPS (Do not ship via FedEx, FedEx does not insure watches or jewelry valued above $500). Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable.
Return shipping expenses to the customer once the watch is repaired will be covered by LuxeDH.