Don't love your purchase? All items can be returned to LuxeDH for a merchandise credit. All return requests must be made within 7 days of receipt of the item. We'll send you a prepaid shipping label and deduct $5 from your credit for return shipping.
All returned items must be in the original condition as sold and any dustbags, straps or other items must be included with the returned item. Your item must have the LuxeDH security tag attached to the bag intact to be eligible for return or exchange. Please note any shipping costs paid when your order was placed are not eligible for refund or merchandise credit.
RETURNS FOR AUTHENTICITY REASONS - YOUR MONEY BACK
If any item purchased from our site is deemed inauthentic by a well-recognized authentication expert, we will take it back and offer a full refund, including all shipping costs. Documentation from the well reputed source stating their findings is required. We are committed to combating counterfeit items and take confirming authenticity of each item we sell very seriously. Please contact us to initiate the return, and read our full Authenticity Guarantee.
HOW DO I START MY RETURN?
- Complete a Return Merchandise Authorization (RMA): All returns are required to have an RMA. Email firstname.lastname@example.org to receive your RMA and start your return. The item must have the LuxeDH security tag attached to the bag intact and must be in the same condition, including any dustbags, straps or other items as originally shipped.
- Prepare to ship: Carefully pack your items and include the required RMA form in the box. Affix our prepaid shipping label to the outside of the box and drop at any FedEx location within three (3) days of receiving the RMA form. Return shipping is $5 and will be deducted from your merchandise credit.
- Ship the item: Drop at any FedEx location within three (3) days of receiving the RMA form. LuxeDH is not responsible for any damage or missing items not deemed to be the fault of the shipping provider.
- LuxeDH receives item: One your item is received by our office, the full value of the original purchase price will be available to you to purchase a different item, minus any initial shipping costs. You will retain any remaining LuxeDH merchandise credit to use towards a future purchase. Please note any shipping costs paid when your order was placed are not eligible for refund or merchandise credit.
If you submit a request for an RMA outside of our normal business hours, we will honor your request as long as the request was submitted during the stated return time frame.
Items not purchased on our site are not eligible for return or exchange.
Phone: (888) 925-3424
Fax: (855) 848-2550
Hours: M-F, 9am-5pm EST