Frequently Asked Questions
Are items sold on LuxeDH replicas or authentic originals?
We take careful measures to ensure that every item listed for sale is authentic. Learn more on our Authenticity page.
What condition are the items in?
We are selective in the luxury goods we purchase and generally sell only new, like new or gently used items. Gently used items have minimal signs of soiling, abrasions, stains, scratches or tears. Natural tan leather has darkened due to contact with air and human skin although there are no signs of staining. Occasionally, we may list for sale vintage items that have been well loved or items that have been refursished and we will make that clear in the description.
Every item includes a detailed description of its condition and images of any slight flaws or signs of wear. We do not sell items that are damaged beyond regular wear and tear. This includes items with broken hardware, zippers, significant tears or stains.
Do items come with original packaging and paperwork?
Items that come with their original boxes, dust bags, authenticity certificates, and manuals will contain the appropriate message in their product descriptions. Every order that ships is presented and packaged to standards that match or exceed luxury retail stores.
Are the images shown on your website of the actual items listed for sale?
Yes, we take detailed images of every product that we sell. We do our best to provide images of areas of wear for a pre-owned item.
Do you ship to international destinations?
No. LuxeDH will only ship to addresses in the United States.
What is your return policy?
See our Hassle-Free returns page for details.